Guest Experience Manager

Looking for a Guest Experience Manager for our upcoming hotel Taj Hampi Resort & Spa, Karnataka.A Hotel Guest Experience Manager is responsible for managing the entire guest experience from arrival to departure, ensuring that all interactions meet the hotel’s standards and brand values Key duties include:Monitoring guest feedback, analyzing satisfaction data, and creating action plans to address concernsResolving guest complaints promptly and professionally, often coordinating with multiple departments to ensure effective solutionsConducting staff training on service excellence, personalized guest interactions, and operational standardsMaintaining knowledge of local attractions, services, and amenities to provide valuable recommendations to guestsCollaborating with marketing teams to create guest-focused promotions and communicationsEnsuring hotel premises are clean, orderly, and compliant with safety and quality standards