Guest Experience Manager - Jumeirah Dar Al Masyaf

About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.About Madinat JumeirahSet along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces.About the JobAn exciting opportunity has arisen for a Guest Experience Manager to join Jumeirah Dar Al Masyaf.The main duties and responsibilities of this role include:Oversee daily operations of Butler Service, Executive Lounge, and VIP amenities, ensuring consistency and adherence to SOPs.Collaborate with Front Office, Housekeeping, F&B, and Sales teams to ensure guest needs are met, especially for VIPs and special occasions.Oversee duty schedules for managers and supervisors, ensuring coverage for all services and conducting performance appraisals.Analyze guest feedback and satisfaction reports, identify areas for improvement, and implement corrective actions.Lead by example in delivering exceptional guest service, attend operational meetings, and maintain strong relationships with VIP guests.Prepare departmental budgets and implement measures to achieve or exceed profit targets, optimizing revenue and controlling expenses.About YouThe ideal candidate for this position will have the following experience and qualifications:6 - 8 years in luxury hospitality, with 3–5 years in management roles within Guest Experience or Rooms Division.Proven ability to lead, coach, and develop high-performing teams while fostering a culture of service excellence.Strong commercial acumen with experience in budgeting, forecasting, revenue generation, and cost control.Strong communication and interpersonal skills, with the ability to build effective relationships across multiple stakeholders.Degree or Diploma in Hospitality Management, Business Administration, or a related field preferred.About the BenefitsAt Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.Benefits include:Supportive and inclusive work environmentAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideCompany-provided shared accommodationComprehensive healthcare and life insurance coveragePerformance-based incentives tailored to your roleCompetitive tax-free salary paid in UAE Dirhams (AED)