Guest experince Agent

Company Description IHG Hotels & Resorts is a global hospitality company with a purpose to provide True Hospitality for Good. With 21 diverse hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programs, IHG operates over one million rooms across more than 7,000 hotels in over 100 countries and continues to grow through a strong development pipeline. Its portfolio spans luxury and lifestyle, premium, essentials, suites, and exclusive beachfront resorts, offering a wide range of guest experiences and career paths. Approximately 400,000 people work across IHG’s hotels and corporate offices worldwide, contributing to a culture focused on service, integrity, and guest satisfaction. Candidates can learn more about IHG, its brands, and loyalty program through the company’s online platforms and mobile app.Role Description The Guest Experience Agent is a full-time, on-site role based at an IHG property in Al Khobar. This team member welcomes guests, manages check-in and check-out procedures, and provides accurate information about hotel services, local attractions, and transportation. The role includes handling reservations, processing payments, responding to guest inquiries and requests, and resolving issues in a timely, professional manner to ensure a positive stay. The Guest Experience Agent coordinates with housekeeping, maintenance, and other hotel departments to meet guest needs, maintain room readiness, and uphold brand standards. Daily responsibilities also involve maintaining detailed records, using property management systems, and supporting loyalty program enrollments and recognition.Qualifications Strong customer service and guest relations skills, with a focus on empathy, problem-solving, and creating memorable experiences.Excellent communication skills in English (verbal and written); additional language abilities are an advantage.Proficiency with basic computer applications and the ability to learn hotel property management and reservation systems.Ability to work on-site in Al Khobar on rotating shifts, weekends, and holidays as required by hotel operations.Attention to detail and organizational skills to manage check-ins, check-outs, payments, and guest records accurately.Professional appearance and demeanor, with the capacity to remain calm under pressure and handle challenging situations respectfully.Previous experience in hospitality, front office, or customer-facing roles is preferred but not strictly required.High school diploma or equivalent; hospitality-related education or certifications are a plus.