Guest Operations Manager

At Hampton by Hilton Turkistan, we're on the lookout for a talented and driven Guest Operations Manager to lead the Front Office team and ensure every guest experience is smooth, welcoming, and unforgettable. ✨ What You’ll Be Responsible For:As our Guest Operations Manager, you will:Oversee daily reception and guest services operations in line with Hilton brand standardsLead, coach, and inspire the front office team (scheduling, training, discipline, and service excellence)Ensure guest satisfaction by making fast, smart decisions in complex situationsCollaborate across departments to ensure seamless service deliveryHandle guest feedback, complaints, reservations, and payment issuesMaintain high standards of cleanliness, order, and guest safetyMonitor rates, VIP guests, group bookings, and documentationParticipate in inspections, audits, team meetings, and brand training sessions👤 Who You AreHospitality professional with 3+ years of hotel experience, including 2+ years in Front OfficeA confident team leader and motivator with strong communication skillsTech-savvy and familiar with hotel management systems (PMS)Service-oriented, detail-focused, and guest-obsessedFluent in Kazakh, Russian, and English🎁 What We Offer You🌍 A career with one of the world’s most recognized hotel brands 📈 Real career growth opportunities within Hilton 🏨 Access to exclusive Go Hilton travel discounts for you and your family 🛡 Social benefits, security, and a friendly work culture where you’re valued