Guest Relation (6 months contract- Immediate)

Responsibilities

Welcome and greet guests in a warm, professional, and courteous manner.Manage guest check-in, check-out, registration, and other front-office requirements where applicable.Serve as the primary point of contact for guests during their stay.Understand guest requirements and provide personalized assistance and recommendations.Handle guest enquiries, requests, feedback, and complaints promptly and professionally.Resolve guest concerns within the scope of authority and escalate complex issues to the appropriate department or manager.Follow up with guests to ensure their concerns have been fully resolved.Coordinate with Front Office, Housekeeping, F&B, Concierge, Maintenance, and other departments to fulfill guest requests.