Guest Relation Executive

WE ARE HIRING | Guest Relation ExecutiveBagaicha Fine Dining | KathmanduBagaicha Fine Dining is seeking a dynamic and professional Guest Relation Executive with 1–2 years of experience in hospitality to join our team.We are looking for someone who is passionate about delivering exceptional guest experiences, has strong communication skills, and thrives in a fine dining environment.

Key Responsibilities

Guest engagement: Welcome guests warmly, ensure personalized service, and maintain high standards of hospitality.Reservation management: Handle bookings, seating arrangements, and guest inquiries efficiently.Service coordination: Liaise with the service and culinary teams to ensure smooth dining experiences.Issue resolution: Address guest concerns promptly and professionally.Brand representation: Uphold Bagaicha’s fine dining standards and contribute to creating memorable experiences.Guest feedback management: Collect, record, and communicate guest feedback to management for continuous improvement.Upselling and promotions: Promote special menus, events, and offers to enhance guest satisfaction and revenue.Event support: Assist in coordinating private dining, corporate events, and special occasions.Professional conduct: Maintain a polished demeanor and ensure guests feel valued throughout their visit.Qualifications & Requirements:Experience: 1–2 years in guest relations, front office, or hospitality roles.Communication skills: Excellent verbal and written communication in English, Nepali, and Hindi preferred.Professionalism: Strong interpersonal skills, polished appearance, and ability to handle high-pressure situations.Hospitality knowledge: Understanding of fine dining service standards and guest expectations.Team collaboration: Ability to work closely with service and kitchen teams to deliver seamless experiences.Problem-solving ability: Quick thinking and proactive approach to resolving guest concerns.Tech-savvy: Familiarity with reservation systems, POS software, and digital communication tools.Attention to detail: Strong focus on accuracy in reservations, billing, and guest preferences.Flexibility: Willingness to work evenings, weekends, and holidays as required in fine dining operations.