Guest Relation Officer

Job description:Greet guests warmly and professionally upon arrival and departure.Handle guest check-in and check-out efficiently.Serve as a point of contact for all guests’ needs, requests, and inquiries.Resolve guest complaints promptly and professionally.Coordinate with housekeeping, room service, and other departments to ensure guest satisfaction.Provide accurate information about hotel services, amenities, and local attractions.Monitor guest feedback through surveys and online platforms and respond appropriately.