Guest Relations & Events Manager

The Guest Relations & Events Manager is a key commercial and guest-facing role within an entertainment-driven lifestyle destination. Guests primarily book the hotel to experience the island’s distinctive F&B and entertainment concepts — including La Brasserie (all-day French bistro with live performances), Pool & Beach Club (high minimum spend, VIP cabanas and sunbeds), Gala Dinners, late-night venues, Nightclub and Cabaret. The role is responsible for creating and delivering memorable celebrations and private events (anniversaries, birthdays, proposals, engagements, bachelor/bachelorette parties and similar occasions), while also coordinating entertainment production across all venues in close collaboration with the appointed entertainment agency. The position has a direct impact on revenue generation through event sales, entertainment upselling and the elevation of the overall guest journey — from arrival through dining and late-night entertainment. This is a highly visible, relationship-driven role that requires strong commercial awareness, excellent organisational skills and the ability to work seamlessly across Rooms, F&B, Reservations, Transportation and other hotel departments.Key ResponsibilitiesCelebrations& Private Events ManagementOwn the end-to-end planning and execution of celebrations and private events (anniversaries, birthdays, proposals, engagements, bachelor/bachelorette parties, etc.)Design personalised guest journeys that cover arrival, dining, entertainment and late-night experiencesCoordinate all operational requirements with relevant departments (Rooms, F&B outlets, Reservations, Transportation, etc.)Ensure flawless delivery and high guest satisfaction for every celebration and eventBuild and maintain strong relationships with guests, plannersand high-value clients. 2. Entertainment Coordination & ProductionAct as the main point of contact with the entertainment agency for production, choreography, costumes, performers and overall show qualityAlign entertainment offerings with venue concepts (La Brasserie outdoor shows, Solea, Gala Dinner, Cabaret, Nightclub and late-night lounges)Coordinate entertainment requirements for private events and celebrations, including upselling of additional performances or enhancementsEnsure entertainment standards, timing and quality are consistently deliveredacross all outletsSupport the continuous improvement and innovation of the entertainment programme 3.Revenue Generation & UpsellingDrive revenue through the sale of private events,celebrations packages and entertainment upgradesProactively identifyand convert opportunities to enhance guest spend via entertainment and experience upsellingWork closely with Sales, Reservations and F&B teams to maximise event and celebration revenueTrack and report event-related revenue and contribution 4.Guest Journey& Experience OwnershipOversee the complete guest journey for celebration and event clients — from pre-arrival planningto post-event follow-upEnsure a seamless, memorableand high-quality experienceacross all touchpoints (arrival, dining, pool/beach, late-night venues)Handle specialrequests, VIP needs and last-minute changes with professionalism and calmCapture guest feedback and use insights to continuously improve the offering 5.Cross-Departmental CollaborationWork closely with Rooms, F&B, Reservations, Transportation, Sales and other departments to ensure aligned planning and executionLead pre-eventbriefings and post-eventdebriefs with all relevant stakeholdersAct as the central coordinator for multi-outlet and multi-department celebrations 6.Stakeholder& Client Relationship ManagementBuild long-termrelationships with repeat guests, high-net-worth individuals and celebration clientsRepresent the property professionally in all guest and partner interactionsSupport the positioning of the destination as the preferredchoice for lifestylecelebrations and entertainment-driven staysCandidate ProfileExperience & BackgroundMinimum 5–7 years’ experience in luxury hospitality, lifestyle venues, events or guest relations within high-end hotels or entertainment destinationsProven experiencein planning and delivering private events, celebrations or VIP guest journeysExperience coordinating entertainment, shows or production agenciesis a strong advantagePrevious exposureto beach clubs, lifestyle hotels or multi-outlet entertainment venues preferredSkills & AttributesStrong commercial mindset with the ability to drive revenue through events and upsellingExcellent organisational, planning and project-management skillsOutstanding interpersonal and relationship-building abilities, particularly with high-net-worth and lifestyle guestsHigh energy, polished presentation and natural flair for creatingmemorable experiencesAbility to remain calm, solution-oriented and professional under pressureStrong cross-functional collaboration skillsFluent English (additional languages, especially French or Russian, are an advantage)