Guest Relations Executive

We are a well-regarded regional family business with interests in retail, real estate and other sectors.Position – Guest Relations Executive in Store with Luxury goods Location - RiyadhClient ExperienceWelcome clients with a warm greeting and create a positive first impression.Deliver a memorable experience for all clients celebrating in the boutique.Ensure VIP guests are comfortably seated and provided with hospitality (refreshments, coffee, tea, water).Assess client needs and direct them to the appropriate sales team member.Manage client reception flow according to boutique capacity, ensuring every walk-in is attended by a consultant.Demonstrate exceptional interpersonal skills while interacting with waiting clients.Introduce clients to boutique processes (aftersales, allocation, walk-ins).Coordinate and manage client appointment system with the boutique team.Plan and execute in-store celebrations meticulously, ensuring all details are prepared in advance.Oversee celebration-related orders (cakes, flowers, desserts, drinks) and maintain timely follow-up with vendors.Capture all client interactions (walk-ins, allocations, aftersales) in SIMS for management visibility.Team ManagementEnsure hospitality team presence around the VIP lounge for swift service.Act as a role model by maintaining top-class appearance, hygiene, and conduct.Manage hospitality team roster and scheduling.Proactively identify areas for improvement and share feedback.Boutique OperationsMaintain knowledge of all boutique facilities.Ensure timely replenishment of hospitality supplies (water, coffee capsules, milk, refreshments, glassware).Provide detailed daily reports to the Boutique Manager on events and activities.Proactively inform the Boutique Manager about potential client complaints or frequent inquiries.Requirements 1-3 years of relevant experience in hospitality or retailPossess excellent verbal, and public speaking skillsPerfect time management skills to ensure services to clients are not delayedPossess vibrant attitude and polite personalityPossess top-notch skill in customer serviceAbility to work flawlessly and effortless under stress and pressureEnglish language is mandatory