Guest Relations Executive

Job Description – Guest Relations Executive

Department: Front Office / Guest RelationsIndustry: Hospitality / RestaurantExperience: 1–3 Years

Location: Mumbai

Employment Type: Full-TimeAbout the RoleWe are looking for a well-groomed, confident, and guest-focused Guest Relations Executive to be the face of our restaurant.

The candidate will be responsible for welcoming guests, managing reservations, ensuring smooth seating, handling guest requests, and creating a warm and memorable dining experience.Key ResponsibilitiesWelcome and greet guests warmly upon arrival and ensure a positive first impression.Manage guest reservations, walk-ins, seating arrangements, and table allocations.Coordinate with the restaurant service team to ensure smooth guest movement and table readiness.Maintain an updated reservation list and coordinate special requests or occasions.Escort guests to their tables and provide necessary information about the restaurant.Handle guest queries, requests, feedback, and concerns professionally and promptly.Coordinate with the service and management teams to resolve guest complaints effectively.Maintain strong knowledge of the restaurant's menu, concepts, ongoing promotions, events, and services.Build positive relationships with regular guests and VIPs and ensure personalized service.Maintain guest profiles and preferences wherever required.Coordinate with the team regarding birthdays, anniversaries, special occasions, and other guest requirements.Monitor guest experience throughout their visit and proactively address any concerns.Assist with managing waiting lists during peak hours and communicate estimated waiting times clearly.Ensure the reception/hostess area is clean, organized, and presentable at all times.Maintain professional communication with guests over calls, WhatsApp, and other reservation channels.Coordinate with the management team regarding VIP visits and special arrangements.Follow restaurant SOPs, grooming standards, and guest service protocols.Requirements1–3 years of experience in guest relations, front office, hostess, or restaurant operations.Hospitality/restaurant experience preferred.Excellent verbal and written communication skills.Pleasant personality with a strong customer-service orientation.Well-groomed and professionally presented.Ability to handle multiple guests and tasks in a fast-paced restaurant environment.Strong interpersonal and problem-solving skills.Good knowledge of English and Hindi; additional languages will be an advantage.Basic computer knowledge and familiarity with reservation/POS systems is preferred.Flexible to work rotational shifts, weekends, and public holidays.Key SkillsGuest Handling & Customer ServiceCommunication SkillsReservation ManagementComplaint HandlingInterpersonal SkillsTeam CoordinationProblem SolvingAttention to DetailProfessional GroomingMultitaskingWhat We Are Looking ForA hospitality professional who is confident, courteous, approachable, and service-oriented, with the ability to create a welcoming experience for every guest while maintaining the restaurant's service standards.