Guest Relations Executive

Job Title: Guest Relations Executive

Location: Fitclub - Sushant Lok GurgaonJob Summary:Fitclub is looking for a well-presented and customer-focused Guest Relations Executive to ensure an exceptional experience for all members and visitors.

The ideal candidate will be the face of the club, responsible for handling front desk operations, addressing member queries, and maintaining a welcoming environment.Key ResponsibilitiesGreet and assist members and walk-in guests in a professional and friendly mannerHandle front desk operations including check-ins, calls, and inquiriesEnsure smooth coordination between members and internal teams (trainers, sales, management)Address and resolve member concerns promptly and effectivelyMaintain accurate records of member interactions and feedbackSupport membership sales team by sharing basic plan details and generating leadsEnsure the reception and waiting area is clean, organized, and presentable at all timesManage appointments, schedules, and follow-ups when requiredRequirements1-3 years of experience in guest relations, front office, or customer service (hospitality/fitness industry preferred)Excellent communication and interpersonal skillsPresentable personality with a positive attitudeAbility to multitask and handle pressure in a fast-paced environmentBasic computer knowledge (MS Office, CRM systems preferred)