Guest Relations Executive

Must be based in Mumbai/ThaneMust have café, bistro or restaurant experience.Must have 3-5 years' experience in the hospitality industry.Habibi’s Cafe & Bistro is a modern Middle Eastern café and bistro in Hiranandani Estate, Thane, known for bold flavours, thoughtfully crafted beverages, and warm, welcoming hospitality.The venue offers Middle Eastern cuisine and all-day dining, along with speciality coffee, craft matcha, and a curated selection of craft beers. Guests can visit throughout the day, from breakfast and coffee to lunch, evening brews, and dinner, making it a versatile space for different occasions.Role Description: The Guest Relations Executive is a full-time, on-site role based at Habibi’s Cafe & Bistro in Thane. This role involves greeting guests upon arrival, managing reservations and waitlists, and coordinating seating to ensure a smooth flow of service. The Guest Relations Executive will respond to guest inquiries, handle feedback and concerns professionally, and provide menu and concept information to enhance the guest experience. Daily responsibilities include answering phone calls, assisting with basic receptionist duties, supporting sales through upselling specials and signature items, and working closely with the service team to maintain a welcoming, well-organized front-of-house environment. The role requires a strong focus on hospitality, attention to detail, and consistent, courteous interaction with guests throughout their visit.QualificationsCandidates should possess strong Guest Relations and Customer Service skills, with a genuine commitment to hospitality and guest satisfaction.Candidates should possess clear and confident Communication skills, including fluent spoken English and local language proficiency.Candidates should possess basic Sales capabilities, including the ability to upsell menu items and promote specials and café experiences.Candidates should possess Receptionist Duties skills, such as handling phone calls, managing reservations, and organising guest flow.Previous experience in a café, restaurant, hotel, or customer-facing environment is preferred.Ability to remain calm under pressure, multitask during peak hours, and work flexible shifts, including weekends and evenings.Professional appearance, punctuality, and a courteous, team-oriented approach are essential.Preference: Immediate Joiners📩 Interested candidates can send CVs to contact@masora.in