Guest Relations Executive (Russian Speaking)

The ideal candidate should possess Diploma or Degree in Front Office Operations from a recognized Institute. A minimum of 01 year experience, preferably in a star class hotel is essential to perform this role. Excellent Communication Skills in Russian language, English knowledge, Customer Service Orientation, Organizational Skills, Attention to Details and Problem-Solving Skills are key attributes and competencies sought. Main duties and responsibilities include :Welcome and assist Russian-speaking guests from arrival to departure, ensuring a warm, personalized, and seamless guest experience. Provide language interpretation and translation support between Russian-speaking guests and hotel departments to ensure effective communication. Handle guest inquiries, requests, and complaints promptly and professionally, coordinating with relevant departments to ensure timely resolution. Maintain regular guest contact throughout their stay to gather feedback, anticipate guest needs, and enhance overall satisfaction. Coordinate special guest arrangements, including celebrations, room amenities, excursions, transportation, and other personalized services. Promote hotel facilities and services, including restaurants, spa, recreational activities, and special promotions to maximize guest engagement and revenue opportunities. Maintain accurate records of guest preferences, complaints, and service recovery actions, ensuring proper follow-up and reporting to the Front Office Manager Work closely with Front Office, Housekeeping, Food & Beverage, and other departments to ensure exceptional service standards are consistently maintained for all Russian-speaking guests.