Guest Relations Manager

Experience - Previous restaurant experience in DubaiJKS Restaurants are seeking a Guest Relations Manager to join the team for the opening of Gymkhana Dubai.The successful candidates will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Guest Relations Manager to join an award‑winning, critically acclaimed group, supporting a high‑profile opening.Located in DIFC, Gymkhana Dubai brings the classic Indian cuisine it is known for, alongside its heritage and signature hospitality, to the country for the first time.The new location remains true to the character that has defined the restaurant since its inception. Inspired by the historic gymkhana clubs of India, the interiors feature rich timber panelling, brass detailing and Gymkhana’s signature palette of juniper green, red, cream and brass, creating a series of intimate dining spaces that reference the sporting and social heritage of these storied institutions.The PositionWe're looking for a Guest Relations Manager to build real relationships with guests and make sure every part of their visit to Gymkhana DIFC feels genuinely personal. You'll report into the Senior General Manager and need a strong, visible presence on the floor, especially during VIP visits and key services, working closely with reception, reservations and the management team so nothing about a guest's preferences or history gets lost between teams. It's as much about the guest in front of you tonight as the relationship you're building with them over months and years, from the pre-service briefing through to how you follow up long after they've left.Be a visible, confident presence on the floor throughout service, especially during VIP visits and key sittingsAct as a key point of contact for guest enquiries, feedback, requests and concerns, reading each guest's preferred level of interactionReview SevenRooms ahead of every service with reception, reservations and management, flagging VIPs, regulars, celebrations and special requests for the pre-service briefingBuild and maintain real relationships with VIPs, regulars, corporate clients and key stakeholders, including the hotel concierges, lifestyle managers, PAs and corporate bookers who refer guests your wayCoordinate VIP visits, celebrations and bespoke requests across the relevant teamsChampion a culture of genuine guest recognition, making sure meaningful guest notes and preferences are captured and shared across reception, reservations and the floorTake ownership of guest feedback and complaints, agreeing resolutions with management and approving service recovery gestures within your limits, escalating anything serious to the Senior General ManagerFollow up personally with guests after their visit, especially VIPs and regulars, and reconnect with anyone who hasn't been in for a whileMaintain relationships with key guests and referral partners beyond the restaurant itself, supporting future bookings and working with marketing and reservations on engagement initiativesCoach the wider team on guest engagement, recognition and service recovery, and lead by example on communication and attention to detailSupport the delivery of VIP visits, private events, activations and promotions, working closely with kitchen, bar, reception, reservations and managementMaintain discretion and confidentiality with guest information at all times, and help ensure compliance with company policy, health and safety and data protection standardsBring natural warmth, sharp emotional intelligence and real discretion, staying composed under pressure and thriving in a busy luxury hospitality environmentBenefits & CultureOur team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. Benefits include but are not limited to -VisasMedical insuranceRestaurant discountThe GroupJKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 8 Michelin stars, 6 Michelin Bib Gourmands, a restaurant ranked among the World’s 100 Best Restaurants, a spot in the Sunday Times Best 100 Places to Work 2025 and one of codes happiest places to work 2025The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Ambassadors Clubhouse, Kitchen Table, Sabor, and Legado, along with cult favourites Hoppers, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar and Bibi,JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.