Guest Relations Officer

About the CompanyEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.About the RoleJoin Al-Futtaim as a Guest Relations Officer and play an important role in creating a welcoming, professional and customer-focused environment. As the first point of contact for customers and visitors, you will be responsible for welcoming guests, understanding their requirements and guiding them to the appropriate team member. You will help ensure that every customer receives a smooth and positive experience from the moment they arrive until they leave. This role is ideal for a friendly, confident and service-oriented UAE National who enjoys engaging with people and delivering exceptional customer experiences.ResponsibilitiesWelcome customers and visitors in a warm, friendly and professional mannerAct as the first point of contact and identify customers’ needsGuide customers to the appropriate department or team memberCoordinate with relevant teams to ensure customers are assisted promptlySupport customers with appointments and ensure they are directed to the correct representativeMaintain a smooth customer journey from arrival through to service completionProvide customers with a warm and professional farewellRespond to general customer enquiries and provide accurate informationMaintain a professional and welcoming reception or guest relations areaSupport the team in delivering consistently high customer service standardsQualificationsHigh school diploma or equivalent qualificationUAE National with a Family BookFluent English communication skillsPrevious customer service, reception or guest relations experience is an advantageGood Microsoft Office proficiencyProfessional appearance and positive attitudeStrong passion for customer service and working with peopleRequired SkillsStrong verbal and written communication skillsFriendly, professional and customer-focused approachAbility to communicate confidently with customers and colleaguesStrong interpersonal and relationship-building skillsAbility to understand customer needs and provide appropriate assistanceGood organisational and coordination skillsAbility to remain calm and professional in a busy customer-facing environmentGood knowledge of Microsoft Office, particularly Microsoft ExcelStrong attention to detail and problem-solving abilities