Guest Relations Officer

Company Description Le Ruya Resort is a modern coastal resort community in Al Khobar, Saudi Arabia, offering long-stay residences, private villas, and full-service hospitality in one integrated destination. Designed as a sanctuary for families, executives, and long-term residents, it blends the comfort of home with the atmosphere of an upscale seaside resort, with strong emphasis on privacy, security, and premium services. Spanning more than 120,000 m², the resort combines private villas and apartments with hotel-style facilities, including meeting spaces, banquet halls, diverse dining options, landscaped walkways, and an exclusive private beach. Its contemporary architecture, generous green spaces, and coastal promenade create a calm, refined environment where residents can enjoy wellness, sport, recreation, and community-focused events as part of everyday life. Operational standards are maintained at hotel level, with consistent housekeeping, maintenance, landscaping, and community management.Role Description The Guest Relations Officer is a full-time, on-site role based at Le Ruya Resort in Al Khobar. This role is responsible for welcoming residents and guests, managing check-in and check-out processes, and ensuring a smooth and pleasant arrival and departure experience. Daily tasks include responding to inquiries, handling reservations and bookings, coordinating with reception and front desk teams, and providing accurate information about resort services, amenities, and local attractions. The Guest Relations Officer will address and resolve guest concerns, support special requests and events, and collaborate with housekeeping, maintenance, and food and beverage teams to maintain high service standards. The role also involves maintaining guest records, monitoring feedback, and proactively promoting a warm, professional, and service-oriented atmosphere throughout the resort.Qualifications Strong Guest Relations and Customer Satisfaction skills, with a focus on creating positive, memorable experiences.Proven Customer Service and Communication abilities, including active listening and clear, professional interpersonal skills.Experience with Receptionist Duties, such as check-in/check-out procedures, reservations, and front desk administration.Previous hospitality or resort experience, ideally in guest-facing roles.Proficiency in English; Arabic language skills are an advantage.Comfort using property management systems and basic office software.Ability to work flexible hours, including weekends and holidays, as operational needs require.Strong problem-solving skills, attention to detail, and a calm, professional approach under pressure.Diploma or degree in Hospitality, Tourism, Business, or a related field is preferred.