Guest Relations Officer

About the JobGuest Relation Officer

Location: Abu Dhabi, United Arab EmiratesJob Type: Full-timeTimes Inn is a contemporary hospitality brand built around the belief that exceptional stays are created through the right balance of comfort, quality, thoughtful design, and genuine service.

Our approach combines the character of Abu Dhabi with modern hospitality standards, creating a distinctive experience for both business and leisure travelers as a 4-star hotel serving corporate and family guests.The OpportunityWe are seeking a warm and attentive Guest Relation Officer to build strong relationships with guests, ensuring a personalized and memorable stay from arrival to departure.What You'll DoWelcome VIP and returning guests, ensuring personalized service throughout their stayHandle guest feedback, requests, and complaints with professionalism and careCoordinate special guest requests such as celebrations, amenities, or preferencesConduct courtesy calls and follow-ups to ensure guest satisfactionLiaise with Front Office, Housekeeping, and F&B to fulfill guest needsMaintain accurate guest profiles and preference recordsAssist in resolving guest issues to ensure positive outcomesWhat We OfferCareer development opportunities within a growing hospitality groupA supportive and professional working environmentWho Should Apply1–2 years of experience in a guest relations or guest-facing hospitality roleExcellent interpersonal and communication skillsWarm, guest-focused personality with strong problem-solving abilityGood command of English (spoken and written); Arabic is an advantageAbility to work flexible shifts, including weekends and holidaysApply in ConfidenceIf you have a natural gift for making guests feel valued, we invite you to apply and become part of Times Inn.