Guest Relations Officer - Hiring UAE National

Key ResponsibilitiesWelcome and assist visitors in a professional and friendly manner.Provide information about museum exhibitions, galleries, programs, events and facilities.Guide visitors and support smooth movement across museum areas.Explain basic cultural, historical and exhibition-related information to guests.Handle visitor enquiries, feedback and complaints professionally.Support VIP guests, school groups, tourists and special events when required.Assist with visitor registration, ticketing, queues and crowd management.Ensure museum rules, visitor guidelines and cultural protocols are followed.Coordinate with security, events, operations and other museum teams.Support accessibility requirements and provide assistance to visitors with special needs.Report incidents, visitor concerns and operational issues to the supervisor.Maintain a high standard of personal presentation and customer service.RequirementsDiploma/Bachelor's degree in Tourism, Hospitality, Culture, History, Arts, Customer Service or related field preferred.Previous experience in museums, cultural attractions, hospitality, tourism, luxury retail, aviation or premium guest services preferred.Excellent communication and interpersonal skills.Strong customer service and guest-engagement skills.Interest in culture, heritage, arts and museums.Professional appearance and confident presentation.Ability to work shifts, weekends and public holidays.