Guest Relations Operations Manager

As a member of the Guest Relations team, the Guest Relations Operations Manager leads daily operations and the Guest Relations Team at the Gettysburg National Military Park Museum & Visitor Center and other visitor-service areas.This hands-on leadership role oversees Assistant Managers and frontline staff while strengthening operational processes, training and customer service standards. Working closely with the Director of Guest Relations, National Park Service partners and other Gettysburg Foundation departments, the Guest Relations Operations Manager helps ensure visitors receive a welcoming, seamless and high-quality experience throughout their visit.The ideal candidate is a confident, collaborative leader who can balance people, processes and the needs of visitors in a dynamic, high-volume environment.Your ImpactLead people. Provide day-to-day leadership that builds accountability, confidence and consistency across the Guest Relations team.Strengthen operations. Identify opportunities to improve workflows, efficiency and coordination across a complex, high-volume visitor operation.Develop the team. Help create a strong culture of training, professional growth and exceptional service.Shape the visitor experience. Ensure guests receive a welcoming, seamless experience from their first interaction through their visit.Build partnerships. Work closely with National Park Service colleagues and Gettysburg Foundation teams to support a coordinated visitor experience and successful delivery of programs, tours and events.Why Join Our TeamUnique Opportunity: Every visitor interaction is an opportunity to help people connect with Gettysburg's history and significance. Guest Relations is at the center of that experience. In this role, you'll have the opportunity to lead a team, improve how we serve visitors and help shape the experience of people from across the country and around the world.Mission-driven Culture: You'll work alongside Gettysburg Foundation colleagues and National Park Service partners in a place where history, education and public service come together. Your energy of leading people, improving operations and creating meaningful experiences for visitors is important to our organizations.Your QualificationsMinimum of 4 years of experience in customer service and leadership; 8 or more years preferred.Exceptional interpersonal communication, customer service and leadership skills.Ability to effectively manage multiple priorities and adapt quickly in a dynamic, high-volume environment.Bachelor's degree is preferred.Ability to walk, sit and stand for extended periods, including up to 8 hours.Ability to operate standard office equipment.Apply NowCandidates interested in applying for this position should send their cover letter and resume to Gettysburg Foundation’s Human Resources department at gfsearchcommittee@gettysburgfoundation.org.