Guest Service Agent

Company Description Joudyan Hotels is a growing hospitality brand committed to providing memorable stays and exceptional service to guests from around the world. Located in vibrant destinations such as Jeddah, the company focuses on comfort, quality, and personalized experiences for business and leisure travelers. Team members are encouraged to contribute ideas and uphold high standards of professionalism and guest care. Joudyan Hotels offers opportunities for career development within a supportive, collaborative work environment. The company values integrity, respect, and a strong guest-first mindset in all aspects of its operations.Role Description The Guest Service Agent is a full-time, on-site role based at Joudyan Hotels in Jeddah. This role is responsible for welcoming guests, handling check-in and check-out procedures, and managing reservations in an efficient and courteous manner. Day-to-day tasks include responding to guest inquiries, resolving issues, coordinating with other hotel departments, and ensuring that guest expectations are met or exceeded. The Guest Service Agent will handle payment transactions, maintain accurate records, and provide information about hotel services, local attractions, and transportation options. This position also involves following hotel policies, maintaining a professional appearance, and supporting a smooth front desk operation during all shifts.Qualifications Strong customer service orientation with the ability to provide courteous, professional, and efficient guest support.Solid communication skills in English; additional language abilities, such as Arabic, are an advantage.Basic computer literacy and familiarity with hotel reservation or property management systems is preferred.Organizational and time-management skills, with attention to detail and accuracy in handling bookings and payments.Ability to work flexible shifts, including weekends and holidays, in a busy hotel environment.Previous experience in hospitality, front office, or guest relations is beneficial but not mandatory.High school diploma or equivalent; further education in hospitality or tourism is an asset.Professional demeanor, reliable work ethic, and a collaborative attitude toward colleagues and guests.