Guest Service Agent

At Zulal Wellness Resort, we are seeking a passionate and guest-focused Guest Service Agent to deliver warm, personalized, and seamless experiences that reflect the essence of Zulal’s wellness philosophy and exceptional hospitality standards. This role plays a key part in the guest journey, from creating a welcoming arrival experience to anticipating needs, responding to requests, and ensuring every interaction leaves a lasting impression. The successful candidate will demonstrate genuine care, professionalism, and service excellence while collaborating closely with our multidisciplinary teams to create memorable and meaningful stays. If you are passionate about wellness, luxury hospitality, and creating exceptional guest experiences, we invite you to join the Zulal team.Key ResponsibilitiesDeliver a warm, personalized, and seamless guest experience, creating memorable moments from arrival through departure.Serve as a key point of contact for guests, proactively addressing requests, resolving concerns, and ensuring consistently high satisfaction.Meet and greet guests with genuine hospitality, professionalism, and a positive attitude while maintaining the highest grooming and service standards.Maintain strong Front Office operations, ensuring smooth daily workflows, accurate guest information, effective shift handovers, and timely completion of tasks and reports.Build strong cross-departmental collaboration with Housekeeping, Reservations, Finance, Health & Wellness, and other teams to ensure guest needs are fulfilled efficiently.Maintain comprehensive knowledge of Zulal’s wellness programs, products, services, facilities, events, and promotions, confidently guiding and recommending experiences to guests.Promote the resort’s wellness philosophy and sustainable practices, encouraging guests to engage with wellness experiences and environmentally conscious initiatives.Handle cashiering, credit controls, PMS updates, and financial procedures accurately while maintaining guest confidentiality and compliance with resort policies.Demonstrate calmness, flexibility, and sound judgment during high-volume operations, emergencies, and unexpected guest situations.Uphold Zulal’s commitment to service excellence, safety, privacy, and continuous improvement, actively contributing to a positive and collaborative team culture.Qualifications & RequirementsProven experience in a similar Guest Service or Front Office role, preferably within the Gulf region and luxury hospitality.Strong customer service, communication, and interpersonal skills, with experience working effectively in multicultural teams.Excellent organizational, multitasking, and problem-solving abilities, with strong attention to detail and composure under pressure.Proficient in Microsoft Office and Opera PMS, with the technical capability to adapt to hotel systems and digital platforms.Demonstrated commitment to Forbes standards and luxury service excellence, with a professional, ethical, reliable, discreet, empathetic, and adaptable approach.