Guest Service Agent

About the JobGuest Service Agent

Location: Abu Dhabi, United Arab Emirates Job Type: Full-timeTimes Inn is a contemporary hospitality brand built around the belief that exceptional stays are created through the right balance of comfort, quality, thoughtful design, and genuine service.

Our approach combines the character of Abu Dhabi with modern hospitality standards, creating a distinctive experience for both business and leisure travellers as a 4-star hotel serving corporate and family guests.The OpportunityWe are looking for a friendly and professional Guest Service Agent to be the first point of contact for our guests, delivering warm and efficient service throughout their stay.What You'll DoWelcome guests and manage check-in/check-out procedures efficientlyHandle guest inquiries, requests, and complaints professionallyProcess payments and maintain accurate billing recordsProvide information about hotel facilities, services, and local attractionsCoordinate with Housekeeping and other departments to fulfil guest requestsMaintain a clean and organized front desk areaSupport reservations and telephone operator duties as neededWhat We OfferCareer development opportunities within a growing hospitality groupA supportive and professional working environmentWho Should Apply?1–2 years of experience in a guest-facing hospitality roleExcellent communication and interpersonal skillsGood command of English (spoken and written); Arabic is an advantageFamiliarity with hotel PMS systems is a plusAbility to work flexible shifts, including weekends and holidaysApply in ConfidenceIf you love creating great first impressions and delivering warm service, we invite you to apply and become part of Times Inn.