Guest Service Agent- Part-Time

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you! The Four Points by Sheraton is currently looking to fill the role of Guest Services Agent.We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttle also picks up our employees from the bus loop at UBCO!What will you be doing?Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Make reservations and assign appropriate guestrooms based on preferences and requestsComplete pre-arrival planning, including room assignments for special requestsProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requestsSecure payment: cash guests' checks, process all payment types including: vouchers, paid-outs, charges, and provide changeAnswer phone calls, direct inquiries, and respond to guest feedback or requests.Enter rewards information and enroll new members, reach monthly enrollment targets     Coordinate with Housekeeping to track room status and guest concernsAnticipate and address guests' service needsSupply guests with directions and information, arrange transportation if neededMaintain confidentiality of proprietary informationAnswer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfactionDemonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge as necessary to perform daily duties Operate Moneris and Squirrel systems Demonstrate knowledge of hotel room categories, room rates, packages, and promotions Must be able to stand for extended periodsStrong problem-solving skills with the ability to handle guest concerns independently and effectiveAbility to quickly respond to changing work volumes with a high level of energy and efficiencyFollow company policies and procedures; report accidents, injuries, and unsafe work conditions to managerMaintain confidentiality of proprietary information; protect company assets.Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately Handle cash drawer (balance at end of shift), run daily shift reports, and file documentsAvailable to work varying shifts including weekends & holidaysPerform other reasonable job duties as requested by Supervisors and ManagersWhat are we looking for?High School graduation requiredValid BC Class 5 driver’s license Previous hotel experience is an assetCommitment to delivering a high level of customer serviceSuperhost training is an assetGood computer skills requiredMust be legally eligible to work in Canada without restrictionPerks:Extended Health and Dental BenefitsWorld-wide accommodation and dining discounts with Hilton brandsAn excellent work environment, with a focus on staff recognition and teambuildingRoom for growth and development.Starting Hourly Wage: $20.60Don't miss this exciting opportunity to join our Four Points family!