Guest Service Agent - Russian Speaker

Guest RelationsWelcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.Address guests' service needs in a professional, positive, and timely manner.Engage guests in conversation regarding their stay, property services, and area attractions/offerings.Assist other employees to ensure proper coverage and prompt guest service.CommunicationSpeak to guests and co-workers using clear, appropriate and professional language.Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.Provide assistance to coworkers, ensuring they understand their tasks.Talk with and listen to other employees to effectively exchange information.Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).