Guest Service Associate - Front Office

Company DescriptionRoswyn, A Morgans Originals HotelMorgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.Job DescriptionWhat will you be doingAssist guests with check in and checkout, as well as other cashiering dutiesReview arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessaryWelcome and interact with the guests on arrival, register and issue room keys according to departmental standards and proceduresEnsure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrivalUpdate and maintain repeat guest history systemPromote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenueHandling guests’ mails, messages, and answering of phone callsMaintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosedBe vigilant in regard to in-house credit matters and act upon any discrepanciesAlert Security or Duty Manager of suspicious looking person(s) / articlesHave knowledge about the hotel facilities , F&B outlets, timings and other featuresBe aware about the Hotel and its every outlet's story and be a story teller to the guest. Be fully conversant with hotel fire & life safety/emergency proceduresMaintain a high standard of personal appearance and hygiene at all timesWhat’s In It For YouLots of opportunity to progress and switch it up as part of a global family of brands. Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at workThe opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative cultureEmployee discounts worldwide under Ennismore's Peep program. Be covered under three types of insurances with the hotel paying the premium on your behalf. QualificationsA Diploma holder or a Graduate from Hotel Management instituteA pleasant personality with excellent interpersonal skillsWork experience of a lifestyle luxury brandPassionate about creating memories for the guests