Guest Service - Brand Ambassador

About the CompanyHello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.You don't need to be from this industry; you do need to be passionate.Our promise to you:- We will respect and value your background and perspectives- We will work together with integrity- We will share our incredible pride for job, company and industryWhat we ask of you:- Bring passion to all that you do- Listen, move fast and think innovatively- Speak up, have ideas and share them- Believe in customer service, and treating every person with kindnessAs industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.Who we are:We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.Join our family today.Together, we'll make travel better.Job OverviewThe Guest Service Brand Ambassador serves as the face of the brand, delivering exceptional customer experiences and ensuring every guest receives professional, friendly, and memorable service. This role promotes brand values, strengthens customer relationships, and contributes to overall business success. The Guest Service Brand Ambassador is responsible for delivering warm, personalized, and memorable service while embodying the restaurant’s brand values, ensuring every guest receives impeccable hospitality from arrival to departure.Job ResponsibilitiesProvides seamless and efficient guest arrival experience & departureProvides personalized service through the guest journeyDeliver exceptional customer service in line with company standards and brand values.Assist guests with inquiries, menu recommendations, and service-related requests.Promote brand awareness through positive guest interactions and product knowledge.Ensure guest concerns and complaints are addressed promptly and professionally.Strong guest engagement and satisfaction across all touch pointsMaintain excellent knowledge of products, services, promotions, and company offerings.Support operational teams in delivering seamless guest experiences.Monitor guest satisfaction and report feedback to management for continuous improvement.Adhere to company policies, health and safety regulations, and service standards.Maintain a professional appearance and act as a role model for brand values.Job RequirementsHigh School Diploma or higher.Previous experience in Customer Service, Hospitality, Restaurants, Cafés, Retail, or Guest Relations is preferred.Excellent communication skills in English.Arabic language proficiency is an advantage.Strong interpersonal and relationship-building skills.Ability to work flexible shifts, including weekends and public holidays.