Guest Service Manager

Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. To discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionJoin ibis Southampton Centre as our Guest Service Manager and play a key role in leading the guest experience at one of Southampton's most conveniently located hotels. This full-time position offers a competitive hourly rate of £14.01, excellent employee benefits and genuine opportunities for career progression.We're looking for an enthusiastic and motivated hospitality professional to join our team as Guest Service Manager. This is a hands-on role where you'll lead from the front, supporting the day-to-day operation of the hotel while ensuring every guest receives a warm welcome, exceptional service and a memorable stay.Located in the heart of Southampton, just a short walk from Southampton Central Station, the cruise terminals, shopping districts and key business locations, ibis Southampton Centre welcomes a diverse mix of leisure, business and international travellers throughout the year.The RoleAs Guest Service Manager, you'll be responsible for supporting the smooth running of the hotel across reception, bar and public areas. You'll act as a role model for the team, ensuring service standards are consistently delivered while helping to drive operational efficiency, guest satisfaction and team engagement.Working closely with the management team, you'll take ownership of guest feedback, support team development and help ensure the hotel operates safely, efficiently and profitably.Key responsibilities include:Supervising front desk, reception, bar and restaurant operationsManaging daily shifts and staffing levels in line with business needsSupporting, coaching and mentoring team membersDelivering exceptional customer service at every stage of the guest journeyManaging check-ins, check-outs and room inventoryHandling VIP guest requests and preferencesResolving guest concerns and ensuring effective follow-upCoordinating with housekeeping and maintenance teamsPreparing and serving food and beverage items when requiredSupporting recruitment, onboarding and training activitiesMaintaining compliance with health, safety, security and data protection proceduresAbout YouWe're looking for a confident and customer-focused leader with at least two years' hospitality experience, ideally within a front office, reception or supervisory role.You'll be an excellent communicator with strong organisational skills and a natural ability to build positive relationships with both guests and colleagues. Experience using Opera or similar property management systems is highly desirable, along with the ability to remain calm under pressure and resolve challenges professionally.Most importantly, you'll be passionate about hospitality and committed to helping your team deliver outstanding guest experiences every day.Why Join Us?This is a fantastic opportunity to join a busy, city-centre hotel and become part of a growing hospitality business that invests in its people. You'll work alongside an experienced management team, gain exposure to all aspects of hotel operations and have the chance to develop your career as well as a salary of £14.01 per hour and benefits including a day off for your birthday, sick pay, company events and more.Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.