Guest Service Officer / Receptionist พนักงานต้อนรับ (ห้องรับรอง VIP เล้า สนามบินสุวรรณภูมิ)

Lounge Name: Plaza Premium Lounge Bangkok and Plaza Premium First BangkokWorking Hours: 9 hours per day (including break time)Days Off: 6 days per monthJOB SCOPE The Guest Service Officer is the first point of contact for lounge guests and is responsible for delivering a seamless, high-quality customer experience. This role handles guest check-ins, inquiries, and requests, ensuring a professional and welcoming environment within the lounge.JOB RESPONSIBILITIES 1. Guest Reception & ServiceWelcome guests warmly upon arrival and verify access eligibility.Provide information about lounge facilities, services, and amenities.Assist guests with check-in, seating, and special requests.Handle guest inquiries and complaints promptly and professionally.2. Lounge Operations SupportMonitor lounge occupancy and seating arrangements.Coordinate with service, F&B, and housekeeping teams to meet guest needs.Ensure lounge presentation, cleanliness, and amenities are maintained.Support VIP and priority guest services during peak periods.3. Compliance & ProceduresAdhere to company SOPs and airport security protocols.Ensure compliance with safety, health, and hygiene standards.Report incidents, guest feedback, and operational issues to the supervisor or manager.4. Administrative & Reporting TasksMaintain accurate guest records and usage logs.Assist in generating daily or shift reports on guest flow and service performance.Support operational audits and process improvements.