Guest Services and Experience Specialist

About LIV by YamamaThis role is on behalf of LIV by Yamama, a modern serviced-living brand operated by Chapter Oneunder our White Label model. LIV by Yamama offers flexible, design-led accommodation tailoredfor both long- and short-term stays, blending the comfort of home with the service standards of ahotel. With a focus on style, convenience, and exceptional guest experiences, LIV by Yamama isredefining serviced living across Saudi Arabia.The RoleAs a Guest Experience Specialist, you’re not just the face of LIV by Yamama, you’re the heartbeatof the guest journey. You’ll be empowered to make decisions that delight guests, keep ourbuildings looking their best, and ensure operations run like clockwork.In this role, you’ll:● Lead the guest experience from check-in to check-out, creating warm connections andmemorable moments.● Act as the bridge between guests and our teams — coordinating with housekeeping,maintenance, and external partners to keep everything seamless.● Be the eyes and ears of the property, ensuring every apartment meets LIV by Yamama’shigh standards of quality, cleanliness, and comfort.● Wear many hats: part sales champion, part experience curator, part auditor, partproblem-solver and always a positive ambassador for the brand.● Stay proactive and empowered, making real-time decisions to resolve issues and elevatethe guest experience.Who we are looking for● You value ethics, integrity, respect and collaboration in everything you do● You genuinely love people and bring positive energy to every interaction.● For you, hospitality isn’t just your job, it’s a way of life.● You are confident, upbeat, and not afraid to make decisions that create a great guestexperience and team environment.● You are a natural problem-solver who sees challenges as opportunities to make someone’sday better.● You are tech-friendly and quick to learn new tools that make work (and life) easier.● You are organized (but handle chaos well), proactive, and ready to thrive in a dynamic,fast-moving environment. (very fast, not just fast)● You are based in Riyadh, Saudi Arabia, or are excited to relocate.Preferred qualificationsThe person and who you are comes first.What we promise● Fun● Chaos● Opportunity● Fairness● Respect● Empowerment