Guest Services Assistant / Guest Services Coordinator

We're Hiring: Guest Services Assistant / Guest Services CoordinatorLocation: United Arab Emirates (Remote)Employment Type: Part-TimeExperience Level: Mid-Level to SeniorWork Arrangement: Fully RemoteAbout UsWe are a globally focused organization supporting hospitality, travel, tourism, and service operations through professional guest coordination and administrative support. Our teams help manage guest inquiries, reservations, service arrangements, travel information, and operational follow-ups to create smooth and well-organized experiences. We value service-oriented professionals who combine strong communication, organization, and attention to detail.The RoleWe are seeking a proactive Guest Services Assistant / Guest Services Coordinator to support guest inquiries, reservations, service requests, travel arrangements, and administrative coordination. You will communicate with guests and service providers, maintain accurate guest information, coordinate requests, and help ensure service-related activities are handled efficiently.This part-time, fully remote opportunity offers flexible working hours and exposure to international hospitality, travel services, guest coordination, reservation systems, and service operations.Key ResponsibilitiesRespond to guest inquiries regarding reservations, services, facilities, schedules, policies, and general arrangements.Assist with booking confirmations, modifications, cancellations, upgrades, and special guest requests.Coordinate with hotels, travel providers, transportation companies, tour operators, and internal service teams.Maintain accurate guest profiles, reservation records, preferences, requests, and supporting documentation.Monitor guest requests and follow up to ensure services and arrangements are completed within expected timelines.Provide guests with accurate information regarding bookings, itineraries, schedules, directions, and available services.Assist with coordinating airport transfers, transportation, tours, activities, and other guest arrangements where required.Handle service issues, booking discrepancies, special requests, and operational changes professionally.Prepare guest communications, confirmations, service updates, reports, and administrative records.Coordinate with relevant departments to ensure guest requests are communicated and resolved efficiently.Monitor recurring guest requests and identify opportunities to improve service workflows, response times, and guest experience.Maintain confidentiality and accuracy when handling guest information and reservation data.RequirementsBachelor's degree or equivalent qualification in Hospitality, Travel & Tourism, Business Administration, Communications, or a related field is preferred.Minimum of 3+ years of professional experience in guest services, hospitality, travel coordination, reservations, hotel operations, or a related function is preferred.Strong understanding of guest services, reservations, travel arrangements, service coordination, and hospitality operations.Familiarity with hotel PMS, reservation systems, CRM platforms, booking systems, spreadsheets, and digital communication tools.Excellent written and verbal communication skills with a professional and service-oriented approach.Strong organizational and time-management skills with excellent attention to detail.Ability to manage multiple guest requests, bookings, deadlines, and operational priorities.Strong problem-solving abilities with the ability to handle service issues calmly and professionally.Good coordination skills when working with guests, suppliers, hotels, and internal teams.Professional, patient, responsive, proactive, and comfortable working independently in a remote environment.What We OfferFlexible part-time hours with a fully remote working arrangement.Competitive compensation aligned with experience and guest services coordination responsibilities.Exposure to international hospitality, travel services, reservations, and guest operations.Opportunities to strengthen guest coordination, reservation management, service administration, and supplier communication skills.Professional development through hands-on involvement in hospitality and travel service operations.A collaborative environment focused on guest satisfaction, service efficiency, accurate coordination, and continuous improvement.