Guest Services Associate

Join Us at Miral ExperiencesMiral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.About the RoleJoin our team as a Guest Services Associate and make every guest’s visit to our leisure facilities an unforgettable experience. In this guest-facing role, you will be the first point of contact, ensuring seamless entry for all guests while providing warm, professional hospitality. You will actively engage each guest by delivering clear, helpful information about shows, attractions, and facilities to elevate their experience. Proactively sell and promote tickets, merchandise, and services using a POS system, while managing cash transactions with accuracy. Your initiative in resolving guest concerns or issues with integrity is essential to maintaining the highest standards of service. Additionally, you will contribute to safety protocols and operational efficiency by managing turnstiles, lost and found services, and emergency procedures. Drive profitability through upselling and cross-selling while fostering a positive and welcoming atmosphere. This dynamic role demands flexibility, customer-centricity, and adaptability—perfect for an energetic and service-minded professional.What You'll DoGuest EngagementGreet and welcome guests with warmth and professionalism, considering each guest’s unique needsTicketing and Cash ServicesProcess all ticket and product sales efficiently through a computerized POS systemConduct cash transactions accurately while accepting multiple payment methods including cash, vouchers, and foreign currenciesBalance and reconcile cash registers diligently, ensuring precise beginning and end-of-shift reconciliationsRemit sales promptly and adhere strictly to company cash handling policiesGuest Education & SalesEducate guests on current promotions, pricing, shows, and attractions with clarity and enthusiasmProactively upsell and cross-sell services and products to generate additional revenue opportunitiesLost & Found & Safety OperationsManage the lost and found counter strictly according to company policy while ensuring safety and retrieval for itemsAct as a first responder during emergencies, implementing evacuation protocols when necessaryParticipate in regular (and real) evacuation drills to ensure readiness in critical situationsOperational SupportCoordinate queue management systems to maximize flow and minimize guest inconvenienceOversee turnstile operations to ensure timely and secure guest entry and exit verificationDistribute and complete guest satisfaction surveys using provided tablets, ensuring thorough data submissionEnsure smooth operational flow across all guest services areas, including maintenance of guest-facing environmentsRole Essential:Higher secondary education or equivalent qualificationMinimum 1 year of operational experience in guest or customer service rolesProficiency in English (spoken and written)Familiarity with basic computer operationsStrong interpersonal skills with a genuine desire to entertain and engage guestsFlexibility to adapt to changing guest needs and business requirementsInherent respect for guests and unwavering integrity in all dutiesRole Desirables:Experience in cash handling and POS system operationsProficiency in Arabic, Russian, Farsi, or ChineseShape The Future With UsAt Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people. From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do. We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.