Guest Services Associate

Join us at Miral Experiences!Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.About the RoleThis is a guest facing role which ensures that all guests who visit our leisure facilities enter the parks with ease and are provided with exceptional guest care.The position welcomes guests to the facility and ensures that they are informed about the rides, shows, attractions, facilities, and services, thus enhancing the guest experience. The position is responsible for selling tickets, other products, services, and attractions, directing guests, and responsibly managing cash.Key ResponsibilitiesWelcome guests in a friendly and professional mannerEngage each guest as a unique individual and listen attentively to their requestsManage and maintain queue lanes efficientlySell tickets and other products via a computerised Point of Sale (POS) systemCollect payments/make change by accepting cash, vouchers, credit card and listed foreign currenciesBalances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash controlMaintain awareness and adherence to company’s cash handling policiesMaintain knowledge and awareness of ongoing promotionsProvide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experienceConsistently upsell/cross-sell and promote products, activities, and services to generate additional revenueProactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policyEfficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/passEfficiently manage all guest services operational areasManage lost and found counter according to company’s lost and found policyConduct guest surveys using a company provided tablet, ensuring that all questions are completed and submittedQualifications & ExperienceEssentialHigher secondary or equivalentMinimum 1-year operational experience in a guest or customer service settingEnglish proficiency (spoken & written)Basic computer knowledgeAbility and genuine willingness to entertain/engage guestsFlexibilityHigh levels of respect and integrityDesirableTheme Park/water park experienceCash handling experienceArabic, Russian or Chinese proficiencyShape the Future with UsAt Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.