Guest Services Officer

Job Overview

• Provide professional guest services in airport lounges in line with company standards and admission procedures.
• Ensure a positive guest experience by delivering courteous, efficient, and responsive service.
• Support lounge operations through accurate handling of guest records, cash transactions, and operational checks.Job Responsibilities
• Handle guest check-in procedures and ensure compliance with lounge admission guidelines.
• Greet, receive, and bid farewell to guests at lounge entrances and reception areas.
• Assist guests with internet access, baggage arrangements, shower access, and nap room bookings.
• Conduct regular checks of all lounge areas and report maintenance or cleaning requirements.
• Promote lounge services and facilities while handling guest requests and complaints professionally.
• Manage lost and found items and maintain proper documentation.
• Handle confidential guest information with a high level of integrity and discretion.
• Answer incoming telephone calls and take appropriate immediate actions when required.
• Maintain accurate records of cash flows, receipts, and related documentation.
• Support implementation and continuous improvement of quality management systems.
• Perform any other duties assigned by the Supervisor in line with operational requirements.Job Requirements
• Diploma or bachelor’s degree in a relevant field.
• Previous experience in hospitality, customer service or airport operations is an advantage.
• Presentable, customer-focused and professional with strong interpersonal and communication skills.
• Ability to work independently and under pressure in a fast-paced environment.
• Excellent command of both spoken and written English.
• Basic cash handling skills and attention to detail.
• Willingness to work shift duties as required.
• Work location: AirportAbout the CompanyHello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.You don't need to be from this industry; you do need to be passionate.Who we are:We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.Join our family today.Together, we'll make travel better.