Guest Services Specialist

We are working with a well-established hospitality provider in London seeking a Guest Services Executive to join their team. This is a fast-paced, office-based role focused on delivering a high-quality experience to guests from booking through to post-stay support.This position is ideal for someone with strong customer service experience within hospitality, corporate housing, serviced apartments, or hotels, who thrives in a client-facing, detail-driven environment.Key ResponsibilitiesAct as the primary point of contact for guests, managing enquiries via phone and emailCoordinate bookings, amendments, and cancellations accurately and efficientlyProvide tailored accommodation solutions based on guest requirementsLiaise with internal teams and external partners to ensure smooth service deliveryHandle guest queries, complaints, and service issues in a professional mannerMaintain accurate records within internal systems and CRM platformsSupport billing, invoicing, and general administrative tasksEnsure all interactions reflect high service standards and brand valuesKey Skills & ExperiencePrevious experience in hospitality, hotels, serviced apartments, or corporate housingStrong customer service and communication skillsHighly organised with strong attention to detailAbility to multitask and work under pressure in a fast-paced environmentConfident using booking systems, CRM platforms, and Microsoft OfficeProblem-solving mindset with a proactive approachProfessional, personable, and client-focused attitudeThis is an excellent opportunity to join a growing hospitality business offering a supportive team environment and clear progression opportunities.