Halo Consultant

We’re working with a growing organisation that is looking for a Halo Consultant to join their team in Cheshire on a hybrid basis.This is a great opportunity for someone with strong HaloITSM / HaloPSA experience who enjoys working across configuration, implementation and client requirements, rather than simply maintaining an existing platform.The RoleYou’ll be responsible for helping organisations get the most out of the Halo platform, working closely with stakeholders to understand their requirements and translate them into effective technical solutions.Your responsibilities will include:Configuring and administering HaloITSM / HaloPSASupporting implementation and optimisation projectsGathering requirements and translating them into Halo solutionsConfiguring workflows, business rules, forms, fields and automationWorking with clients and stakeholders to understand their service management requirementsSupporting integrations with third-party systemsTroubleshooting and resolving platform issuesAdvising clients on best practice and opportunities to improve their Halo environmentSupporting ongoing platform enhancements and upgradesProducing documentation and supporting knowledge transferAbout YouWe’re looking for someone who has:Strong hands-on experience with HaloITSM or HaloPSAExperience customising and configuring HaloA good understanding of ITSM / service management processesStrong problem-solving and analytical skillsExcellent communication skills and the ability to explain technical concepts to non-technical users