Handover Executive - Russian Speaker

Company Description

MS Homes Developers is a premier real estate developer, innovator, and builder with projects across the UAE, Pakistan, the UK, and the USA. As an affiliate of the Memon Group, established in 1978, the company is known for visionary real estate projects, timely delivery, and an extensive portfolio of master-planned and urban developments. MS Homes is recognized for modern designs, high-quality construction, and customer-focused amenities. With over 15,000 satisfied clients and 10,000 delivered residential units, the company emphasizes craftsmanship, reliability, and a seamless client journey.Role Review: We are seeking a detail-oriented, client-focused Handover Executive (Russian Speaker) to join our operations team on an onsite basis in Dubai.In this role, you will lead the end-to-end property handover journey for our buyers—serving as the primary ambassador and liaison for our Russian-speaking clientele. You will manage inspections, oversee documentation, coordinate snagging reviews, and deliver a seamless, world-class key handover experience.

Key Responsibilities

End-to-End Handover Management: Lead the full handover process for residential units, ensuring seamless delivery from notice of completion to final key handover.Client Relationship Management: Act as the primary point of contact for Russian-speaking buyers, explaining RERA/DLD regulations, handover procedures, service charge settlements, and project completion schedules clearly and professionally.Property Inspections & Snagging: Schedule, coordinate, and accompany clients during orientation walkthroughs and final property inspections; log snagging lists and coordinate with engineering and project management teams for swift rectification.Document Control & Compliance: Review, prepare, and organize complete handover documentation, utility registration files (DEWA/Empower), titles, and escrow clearance records.Cross-Departmental Synergy: Liaise closely with Legal, Finance, Property Management, and Site Engineering teams to resolve client inquiries, de-escalate concerns, and meet project completion milestones.Feedback & Operations: Maintain accurate records in CRM systems, gather post-handover client feedback, and contribute to continuously elevating the post-sale customer journey.

Requirements

Language Proficiency: Native or bilingual fluency in Russian and English (both written and spoken) is required.Experience: 2–4 years of proven experience in property handover, after-sales operations, snagging coordination, or customer care within the Dubai real estate market.Education: Bachelor’s degree in Business Administration, Real Estate, Hospitality, Communications, or a related discipline.

Technical Skills

Proficiency in CRM software (e.g., Salesforce, HubSpot), MS Office, and digital document management platforms.Regulatory Knowledge: Deep understanding of Dubai real estate handover processes, DLD regulations, joint property management norms, and utility connection procedures.Soft Skills: Exceptional interpersonal, negotiation, and conflict-resolution skills with a calm, professional approach when managing high-net-worth buyers under pressureVisa Status: Candidates with own or spouse visa shall be preferred.