Handover Manager

Roles, Responsibilities, DutiesProduct Excellence & Customer Handover Experience• Be a friendly and professional ambassador for the community, fostering positive relationships with residents, tenants, guests, and stakeholders.• Serve as a primary point of contact for lifestyle‑related inquiries, requests, and feedback.• Promote a strong sense of community belonging and engagement.Handover Strategy, Planning & Governance• Define and implement the overall handover strategy, procedures, and timelines across the project portfolio.• Establish a robust mechanism to ensure all final settlements are collected from owners before handover, including Service Charge payments and any other dues.• Ensure seamless experience from Home Orientation to Key Handover including Title Deed issuance and Utility connections in conjunction with relevant stakeholders.• Establish standardized handover processes, KPIs, checklists, and reporting frameworks.• Act as the single point of accountability for handover readiness, execution and post-handover DLP Service.• Design and implement personalized handover experiences to all homeowners.• Design and implement curated handover experiences for HNW (high net-worth individuals) and dignitaries.Construction Close‑Out & Defects Management• Lead snagging, de‑snagging, and final inspection processes jointly with consultants and contractors.• Ensure robust tracking and closure of defects prior to handover and throughout the Defects Liability Period (DLP).• Escalate unresolved or high‑risk issues and protect the developer from post‑handover exposure.Authority Approvals & Regulatory ComplianceCoordinate with authorities to secure:• Completion Certificates• Occupancy Permits• Civil Defense, fire & life safety approvals• Ensure compliance with all statutory, contractual, and safety requirements.