Hardware Support Technician

Power Smarter Pharmacy Care Through Reliable Hardware SupportOur client is a leading pharmacy technology innovator whose integrated software and solutions help pharmacies operate efficiently, strengthen patient engagement, and improve healthcare outcomes. Supporting more than 12,000 pharmacies and over 10 million patients each month, they serve community, long-term care, outpatient, specialty, and enterprise settings. Their advanced platforms simplify pharmacy management, billing, transaction processing, payments, and medication access, creating meaningful opportunities for professionals to support technology that keeps vital healthcare organizations connected, productive, and prepared to thrive globally.Job DescriptionTransform technical challenges into better experiences for pharmacy teams and the patients they support. The Hardware Support Technician strengthens service continuity, improves technology performance, and helps users work confidently across essential systems. Your contribution supports healthcare operations at scale while Emapta offers a long-term global career, continuous learning, international collaboration, stability, and a top 1% experience created for exceptional talent.Job OverviewEmployment Type: Full TimeShift: Night Shift, 9:00 AM - 6:00 PM US Eastern Time, Weekends OffWork Setup: Work From Home, IndiaExciting Perks Await!Competitive packageMedical life insuranceWork from home arrangementStandard government and Emapta benefitsWell-equipped, modern, and accessible officesEmployee engagement initiativesMentorship and exposure to global leaders and teamsDiverse, inclusive, and supportive cultureTransparent performance managementUnlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)The Qualifications We SeekEducation and TrainingHigh school diploma or equivalent1-5 years of experience in IT systems, installation, or application supportPrevious experience working in a remote IT help desk environment, preferably within the last 1-5 yearsPreferred Work Experience and SkillsStrong technical knowledge of computers, printers, and networking equipment used in small-business environmentsHands-on experience with hardware diagnostics, troubleshooting, and repairProficiency in Microsoft Office applications and Microsoft TeamsKnowledge of security best practices for protecting sensitive healthcare dataBackground in customer-facing technical support, preferably within a healthcare or pharmacy settingClear written and verbal communication skills, including the ability to explain technical information to non-technical usersEffective prioritization, time-management, and multitasking skills in a fast-paced environmentCapacity to work independently while managing changing prioritiesCommitment to delivering exceptional customer serviceDedication to continuous learning and staying current with technologies and products relevant to pharmacy operationsProfessional and confident telephone communication skillsAmenability to shifting schedules within the US Eastern Time ZoneDiscretionary JudgmentIndependent judgment and discretion based on experience and technical knowledgeSound decision-making and strong ethical work valuesPhysical Demands, Working Conditions, and General GuidelinesEffectiveness when working under low to moderate levels of stressReadiness to perform tasks in a home office or approved remote workspacePhysical capability to sit, stand, reach, kneel, bend, and lift items weighing up to 25 poundsEquipmentDaily use of Microsoft Teams for phone-based support, computers, and standard office equipmentAccess to a reliable high-speed internet connectionSafety to Self and OthersMinimal responsibility for the safety of others within a low-risk work environmentWorking Conditions and HazardsOffice or approved remote work environment without exposure to hazardous materials or equipmentYour Daily TasksRespond promptly to help desk tickets and phone calls from pharmaciesTroubleshoot and resolve technical issues involving printers, computers, interfaces, and networking equipmentConsult with pharmacy staff to optimize technology setups and recommend improvementsTrain pharmacy staff on software applications and hardware devicesDocument technical support activities and maintain detailed records of all interactionsDeliver exceptional customer service and ensure a positive experience for pharmacy staffCollaborate with technical support team members to resolve complex issues and maintain service continuityIdentify recurring technical issues and contribute to developing permanent solutionsParticipate in regular meetings and training sessions to remain current on technical support best practices and industry trendsJoin the Top 1% Talent. A Better Career. A Better Life.Join us at Emapta, and let your professional journey flourish in the heart of India's vibrant culture!Recognized as one of Asia's rising tech and outsourcing destinations, we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,200 international clients and a decade of proven success, we provide a strong foundation for your career growth. Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise-it's a reality.#EmaptaEra #EmaptaIndia