Hardware Support Technician – Desktop & Deskside Support

PROFILE SUMMARYMinimum two years of experience in Desktops, Workstations, Notebooks and similar devices Support and troubleshooting. Having good communication skills and customer management experience with clients in and outside India. The position will assist in providing weekly reports, inventory management, Supplier management, and other administrative tasks as needed TOTAL YEARS OF PROFESSIONAL EXPERIENCE2-3 years of experience in IT ROLES & RESPONSIBILITIESThe roles and responsibilities of Hardware Support Technician are as follows:Provide hardware break fix support, typically by whole unit swapManage spares provided on siteProvide deskside support, as described Execute installations and changesDeliver an excellent level of customer serviceAdhere to defined Processes and work instructions which will include the management of both proactive and reactive escalationsInterface with multiple levels of end users, management, ‘VIPs’ and local technical staff. Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devicesKnowledge of network configurations: LAN, WAN, Wireless, VPN, and VLANResponsible for asset tagging and entering all incoming equipment into our asset management systemProvide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipmentWork with external Suppliers to schedule repairs for damaged/malfunctioning hardwareTECHNICAL SKILLS & CERTIFICATIONSTechnical SkillsExcellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc. Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office Strong Microsoft Office skills (Outlook, Word, and Excel)Effective communication in English and local languages