Company: Concentrix
Location: 10th Floor, Flemington Tower, 182 Le Dai Hanh, District 11, Ho Chi Minh CityWorking Time: 5 days/week (9 hours/day: 8 hours working + 1 hour break)Shift: Flexible 24/7 environment📌 ABOUT THE ROLEAs a Team Leader, your primary responsibility is to ensure that organizational metrics and goals are met by rallying, motivating, and managing a team of up to 20 team members.💼 KEY DUTIES & RESPONSIBILITIESTeam Leadership: Motivate, strategize, and guide the team to meet efficiency, productivity, and consistency targets.Performance Management:Perform twice-a-month checkpoints on analysts' performance using scorecards.Conduct monthly sit-down sessions to gather insights and innovation ideas.Course-correct non-performing metrics through root cause analysis and solid action planning.Operations & Schedule: Ensure team schedules are communicated, leave requests are handled, and attendance is strictly monitored (manage chronic absentees).Risk & Quality Management: Understand CTQ (Critical to Quality) parameters, escalate red flags to management, and enforce information security policies.Talent Development: Chart career development plans and provide clear guidance on personal/career goals for analysts.Team Engagement: Facilitate team meetings/huddles and create an engaging, fun work atmosphere.HR & Admin: Act as the first point of escalation for HR-related concerns, execute administrative functions (time report reviews), and take disciplinary actions if needed.🎯 HIRING REQUIREMENTSLanguage Proficiency: Fluent in Chinese Mandarin + English.Education & Experience: (Preferably with 1 year of experience in a leading team role)Ability to motivate teams and rally groups toward organizational goals.Passion for learning and creative problem-solving.Cultural Awareness: Strong knowledge of cultural context in the supported user countries (Good knowledge of the language of the supported countries is a strong advantage).Flexibility: Ability to work in a flexible 24/7 shifting environment.💎 BENEFITS & BENEFITSWorking in Concentrix – a leading global provider of customer experience (CX) solutions and technology.Professional, dynamic, and international working environment.Clear career development and promotion pathway.Full social insurance packages and benefits according to company policies.📩 APPLY NOW:Mail: ngockieunga.ho@concentrix.com Or Zalo: +84866900202 (Nga)Don’t meet every requirement?
No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.