Head, Collections Strategies and Business Performance

Be #InGoodHands with Metrobank!Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!Job SummaryThe Head, Collections Strategies and Business Performance leads and manages the unit, driving the collections strategies with the various collections systems as the primary tool (i.e. Collection Management System, Predictive Dialer System, Adeptra, etc.). He/she ensures that strategy executions in the systems are in accordance with performance and productivity standards. He/She provides appropriate strategies and fosters collaboration to drive sustained and continuous improvement in achieving collection goals. He/she ensures adherence to the existing Collections policies and procedures, as well as provisions promulgated by the regulatory bodies.Specific Duties & ResponsibilitiesManage strategy formulation and executionMonitor daily operations of Collections to ensure consistent execution of strategies.Analyze data and/or reports to spot key areas and opportunities on productivity to improve overall Collections MetricsInitiate and collaborate with other Unit Heads on strategic plans and challengers.Manage Projects and InitiativesManage stakeholders in the delivery of projects and initiativesFunction as Business Lead for Collections projects or SME for enterprise-wide projects.Ensure availability of required inputs such as Concept Paper, Business Requirements Document, and Test Scripts.Manage User Acceptance Testing from planning to execution.Manage performance of Collections SystemsEnsure tasks related to Collections Systems (Tallyman, Predictive Dialer System, Adeptra CCS, etc.) are done by point persons or assigned officer/s.Review system performance data to identify trends, implement plans of action and/or strategies for all Collections Units. This includes the ability to produce, understand, and analyze efficiency or gap reports to recommend process changes/updates.Coach and motivate team members to achieve set targets/standards and recommend strategies for further improvement.Assist in capacity planning.Ensure proper management and operation of systems used by the unit.Manage team performancePerform periodic performance reviewIdentify training needs of direct reportsMaintain and improve employee engagementManage performance of Internal and External CustomersCoordinate with various business units to achieve collection goalsWork with the IT unit to ensure that technology is current and efficiency is optimalWork with vendors concerning Service Level Agreements (SLAs), maintenance, update, and upgrade requirements.Manage and monitor system issues from reporting to closure.Control delinquency of assigned group of accounts within set standardsEnsure department meets delinquency and Net Credit Loss objectives.Ensure achievement of key metrics of all Collections systems that are aligned with overall business objectivesImplement strategies to further optimize system performance in line with the objectives of all Collections UnitsParticipate in strategic planning for the long-term development of the systemLiaise with other departments, branches, or units regarding collection concernsMinimize Risk and credit lossesAssists unit heads, collection strategist, senior officers, and team leaders in ensuring failover plans are followedAssists in managing Collections systems and other system documentation requirements for all Collection unitsConducts periodic system UAT based on requirementsAddress various customer issuesHelp resolve client concerns on use of systemsPerform various tasks that may be assigned from time to time (eg. BORC, BCP, Cost Champion, Corp. Correspondents, Line trainer, e-Champ).

Qualifications

Bachelor’s degree holder; preferably graduate of business course. Relevant experience in Collections / Credit / Risk Management. Knowledge in bank and credit card processes/systems is preferred.At least 7 years' experience in collections, preferably from a credit card company or bankAt least 5 years in a supervisory/managerial role, preferably handling officers and staffStrong working knowledge on MS Word, Excel, and PowerPoint; knowledge on IT programming (e.g. SQL, VB, Sybase, etc.), and other technology software is an advantageExperience in automated collection systems (e.g. Tallyman, Adeptra) and predictive dialer is an advantage.Other Details:Rank: Senior OfficerUnit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division

Location: Pasay City