Head Concierge

An exclusive Private Family Office is seeking an exceptional Chief Concierge to deliver highly personalised, discreet, and seamless lifestyle support to a UHNW principal and family.This is a highly trusted position requiring someone who understands the standards of ultra-luxury private service, anticipates needs before they arise, and can manage complex requests with complete discretion and professionalism.Key ResponsibilitiesServe as the primary point of contact for all concierge and lifestyle-related requirements of the principal and family.Anticipate preferences and proactively arrange personalised experiences, services, reservations, travel, transportation, dining, entertainment, events, and other lifestyle requirements.Build and maintain a strong network of trusted contacts across luxury hospitality, private aviation, restaurants, retail, wellness, entertainment, and exclusive lifestyle services.Coordinate complex and time-sensitive requests from initial planning through to execution, ensuring every detail is delivered to the highest standard.Manage VIP reservations, special arrangements, private experiences, and last-minute requests with speed and precision.Coordinate closely with household staff, drivers, personal assistants, security, travel teams, and external service providers.Maintain detailed knowledge of the principal's preferences, routines, expectations, and family requirements.Source bespoke and hard-to-access experiences and solutions while maintaining strict confidentiality.Handle sensitive information and personal matters with the highest level of discretion and integrity.Ensure all external suppliers and service providers meet the required standards of quality, reliability, and confidentiality.Remain available and responsive when required, particularly during travel, special events, and high-priority family engagements.What We Are Looking ForWe are seeking a true luxury service professional who understands that working within a private family office requires more than excellent customer service. The successful candidate will be trusted with highly personal requirements and must demonstrate absolute discretion, emotional intelligence, maturity, resourcefulness, and impeccable judgement.Extensive international travel with the UHNWI and the ability to accompany the principal and family as required is a mandatory requirement for this role. The successful candidate must be highly flexible and comfortable adapting to different destinations, schedules, environments, and last-minute requirements while maintaining the highest standards of professionalism and discretion.Confidentiality and discretion are fundamental requirements of this position.