Head Delivery ( ServiceNow ) - GO/JC/4491/2026

Job Title – Head Delivery ( ServiceNow )Candidate Specification – 20+ years of experienceJob Location – Bengaluru, MumbaiCandidate Location – PAN IndiaSkills – Servicenow, Systems Integration, Program Delivery, Commercial Management, Estimation, Change Control, AI-led Delivery.Industry – ITWork Mode – Work from Office / HybridJob DescriptionServiceNow Delivery Lead Key ResponsibilitiesLead end-to-end delivery of ServiceNow Systems Integration and transformation programs.Own program delivery, governance, milestones, timelines, quality, risks, dependencies, and overall customer outcomes.Manage large and complex ServiceNow implementation and integration engagements across multiple stakeholders and teams.Drive delivery planning, estimation, resource planning, budgeting, and commercial management.Establish and maintain delivery governance, reporting, KPIs, SLAs, and executive-level dashboards.Manage scope, change control, risks, issues, dependencies, and escalations throughout the program lifecycle.Partner with ServiceNow technical, functional, architecture, and implementation teams to ensure successful delivery.Lead customer and senior stakeholder relationships, providing regular program updates and managing expectations.Identify opportunities for process improvement, automation, and AI-led delivery models within ServiceNow engagements.Support pre-sales activities including solution estimation, effort sizing, proposals, and delivery planning.Ensure adherence to organizational delivery methodologies, quality standards, security requirements, and ServiceNow best practices.Drive continuous improvement, operational efficiency, and delivery excellence across ServiceNow programs.Mentor and lead delivery managers, project managers, and cross-functional teams.Required Skills & Experience15+ years of overall IT experience with significant experience in ServiceNow delivery.Strong experience in ServiceNow Systems Integration (SI), implementation, transformation, or managed services.Proven experience managing large-scale ServiceNow programs and complex client engagements.Strong expertise in Program Management / Delivery Management / Engagement Management.Hands-on experience with commercial management, estimation, budgeting, and resource planning.Strong understanding of change control, risk management, governance, and delivery methodologies.Excellent client-facing and senior stakeholder management skills.Experience managing geographically distributed and cross-functional teams.Strong analytical, communication, negotiation, and problem-solving skills.Experience working with enterprise customers and large SI environments.Exposure to AI, automation, GenAI, or AI-led delivery models is preferred.