Head Hostess

Guest & Reservation ManagementOrganize reservations using online booking tools to balance the room layout.Greet arriving guests with a smile, handle walk-ins, and manage the waitlist.Escort guests to tables and hand out menus while tracking which servers get which tables.Track VIP customers and remember their favorite tables or food choices.Communication & Problem SolvingFix seating issues or guest complaints quickly and politely.Communicate with managers and chefs about large parties, food changes, and kitchen pacing.Ask guests for their opinions when they leave to help the restaurant improve.