Head of Agency Operations (Traffic Manager/Lead)

Head of Agency Operations / Head of Traffic ManagementLocation: Dubai, UAEIndustry: Social, Creative & Production AgencyThe RoleWe are looking for a highly organised and commercially minded Head of Agency Operations / Head of Traffic Management to take ownership of the agency's day-to-day workflow, processes and delivery.This is a key senior role responsible for ensuring work moves efficiently across Creative, Social, Production, Strategy and Account Management - with clear processes, realistic timelines and strong accountability across the business.The ideal candidate will come from a fast-paced creative, social, digital, advertising or production agency and will be comfortable bringing structure to a busy, high-volume environment.Key ResponsibilitiesOwn the agency-wide traffic and workflow management across all departmentsBuild and implement efficient processes, systems and ways of workingManage resource allocation, capacity and workload across teamsEnsure projects are correctly briefed, scheduled and delivered on timeIdentify bottlenecks and proactively resolve workflow issuesWork closely with Account, Creative, Production and Strategy leadsOversee project timelines, deadlines and priorities across multiple clientsIntroduce greater visibility around team capacity and utilisationImprove communication and handovers between departmentsEstablish clear standards, processes and accountability across the agencyLead and develop the Traffic / Operations functionSupport senior leadership with forecasting, resource planning and operational reportingContinuously review and improve agency processes as the business growsThe Ideal Candidate8+ years' experience within a creative, social, digital, advertising or production agencyStrong experience in Traffic, Agency Operations, Project Management or Creative OperationsExperience managing complex workflows across multiple agency departmentsProven ability to build and improve agency processes from the ground upStrong understanding of creative and production workflowsExcellent organisational and prioritisation skillsConfident managing senior stakeholders and challenging teams when requiredComfortable working in a fast-paced, high-volume agency environmentStrong leadership skills with experience managing or mentoring operational/traffic teamsCommercially aware with a strong understanding of agency profitability, resource and capacityDubai/UAE agency experience preferredWhat We're Looking ForThis isn't simply a Traffic Manager role - we're looking for someone who can own how the agency operates.Someone who can bring structure without slowing the creative process down, improve efficiency across teams and create a scalable operational framework for a growing social, creative and production agency.