Head of AI Commerce

This position can be based in either Singapore or Hong Kong.Our client is hiring a newly created role for a leader who can shape the future of digital commerce and customer experience across a diverse, multi‑market environment. This position oversees how customers engage with a wide digital ecosystem — including consumer apps, web platforms, loyalty experiences, retail media, and supplier‑facing tools — and ensures those journeys are seamless, reliable, and commercially effective.You will operate at a strategic altitude, influencing product, engineering, operations, and data teams while driving measurable improvements in satisfaction, delivery performance, and digital engagement. A key part of the mandate is guiding the organization’s advancement into agentic AI, determining where automated agents, smarter recommendations, and AI‑driven interactions can meaningfully enhance discovery, conversion, and service.In this role, you will:Set the direction for digital commerce and CX performance across multiple marketsLead the development and scaling of agentic AI capabilities, ensuring they improve customer outcomesIdentify friction points across digital journeys and mobilize cross‑functional teams to resolve themTranslate customer insight, behavioral data, and market signals into clear priorities and investment casesStrengthen reliability across ordering, fulfillment, delivery, and service recoveryInfluence senior stakeholders and align diverse markets around shared digital experience goalsIdeal candidates will have:10+ years driving digital customer experience or digital commerce at scaleHands‑on experience in having launched agentic AI tools and AI‑enabled product capabilitiesStrong omnichannel understanding - how digital and physical journeys intersect operationallyAsia multi‑market leadership experience and the ability to adapt to varied customer behaviorsA track record of influencing senior leaders and driving change across product, engineering, ops, and data teamsAdaptability in a fast-paced environment while navigating operational complexityThe ability to convert complex insight into strategic direction and measurable outcomes