Head of Automotive Operations

Head of Automotive OperationsVehicle Assistance | Vehicle Logistics | Vehicle StorageLocation: UAE (regular travel between operational sites required)About MMC GroupMMC Group is a diversified group of companies operating across automotive assistance, mobility, logistics, technology and media. Our businesses include MENA Assistance, TRAC, CarPal Technologies and Awesome Media Productions.As we continue to grow, we are strengthening our automotive division and expanding our automotive services. We are looking for an experienced operational leader who enjoys building businesses, solving complex operational challenges and creating high-performing teams.Who We Are Looking ForWe are seeking an exceptional Head of Automotive Operations to work directly with the CEO in leading and strengthening our automotive division, including MENA Assistance, TRAC and future automotive services.We are looking for a builder, an implementer and a hands-on operational leader—someone who enjoys improving operations, developing people, launching new services and building scalable automotive businesses.This role is best suited to someone who enjoys being close to the operation, leading teams on the ground and building businesses in a fast-paced, entrepreneurial environment.The OpportunityReporting directly to the CEO, you will take ownership of MMC Group's automotive operations across MENA Assistance and TRAC.You will strengthen existing operations, improve service delivery, develop operational capability, strengthen leadership teams and support the delivery of new automotive services as the business continues to grow.Key ResponsibilitiesOperational LeadershipLead the day-to-day operations of MENA Assistance and TRAC.Take ownership of the operational performance of the automotive division, ensuring agreed business objectives, customer service standards and operational KPIs are achieved.Drive operational performance, service quality and profitability.Oversee roadside assistance operations, contact centre, dispatch, provider network, vehicle recovery, vehicle logistics, fleet operations and vehicle storage.Ensure operational readiness, compliance, safety and operational excellence across all automotive businesses.Ensure MENA Assistance and TRAC operate collaboratively and efficiently to deliver a seamless customer experience.Business GrowthDevelop and implement operational strategies that support business growth.Identify new operational capabilities, services and revenue opportunities.Support the implementation of strategic operational initiatives and new automotive service offerings.Evaluate strategic partnerships, suppliers and operational opportunities that support business growth.LeadershipBuild, mentor and develop high-performing operational teams.Recruit, coach and develop the next generation of operational leaders.Build and develop the management team as the division continues to grow.Foster a culture of accountability, ownership and continuous improvement.Operational ExcellenceImprove operational processes, governance, KPIs and business performance.Evaluate and implement technology, automation and AI solutions that improve operational efficiency.Ensure consistent operational standards across all automotive businesses.Strategic CollaborationWork directly with the CEO to deliver strategic priorities.Support operational planning, budgeting and resource allocation.Lead strategic operational projects from concept through to successful implementation.Collaborate across MMC Group to support future business opportunities and expansion initiatives.About YouExperienceMinimum 10 years' experience in senior operational leadership within automotive, roadside assistance, mobility, vehicle logistics or operational service businesses.Proven experience managing multi-site operations and leading high-performing teams.Demonstrated success improving operational performance and supporting business growth.Strong commercial awareness with the ability to balance customer service, operational excellence and profitability.Experience working within a founder-led, high-growth SME or multi-business organisation.Experience in automotive assistance, roadside assistance, mobility, vehicle logistics, transportation or other operationally intensive service businesses is highly desirable.Personal AttributesHands-on, entrepreneurial mindset with a passion for building businesses rather than simply managing them.Brings a high level of energy, initiative and personal drive.Leads from the front and enjoys being actively involved in day-to-day operations.Comfortable working across operational sites and supporting teams on the ground.Thrives in a fast-paced, high-performance environment where priorities evolve quickly.Excellent leadership, communication and stakeholder management skills.Comfortable working directly with a hands-on CEO and driving strategic priorities through to execution.Comfortable receiving direct feedback, making sound decisions and delivering results at pace.Resilient, adaptable and able to remain calm under pressure.Acts with integrity, accountability and a strong sense of ownership.Why Join MMC Group?This is a unique opportunity to play a pivotal role in shaping the future of a growing automotive division.Working directly with the CEO, you will strengthen existing operations, improve operational capability and help build a scalable, high-performing automotive business that supports the long-term growth of MMC Group.If you are a hands-on operational leader who enjoys building teams, improving businesses and making a lasting impact, we would love to hear from you.Applications are now open. Interviews will be conducted throughout September 2026.