Head of Branch Operations

DESIGNATION: HEAD OF BRANCH OPERATIONS – MULTIPLE OUTLETSINDUSTRY: LEADING FOOD MANUFACTURING COMPANYLOCATION: COLOMBO, SRI LANKAEXPERIENCE: 7–10 YEARSPACKAGE: LKR 600,000 GROSS PER MONTHOVERVIEWWe are seeking an experienced and strategic Head of Branch Operations – Multiple Outlets to oversee and manage a large network of branches/outlets across Sri Lanka. The role will be responsible for driving operational performance, branch profitability, manpower productivity, customer service, and consistent operational standards across 20–50+ outlets.The ideal candidate should have strong hands-on experience managing multiple branches or outlets simultaneously. Experience in Food, FMCG, Retail, Supermarkets, Electronics, Appliances, or other similar multi-outlet businesses will be considered.KEY RESPONSIBILITIESOversee the day-to-day operations of 20–50+ branches/outlets islandwide.Develop and implement operational strategies to ensure efficient performance across the branch network.Monitor and drive branch sales, profitability, productivity, service levels, and operational KPIs.Lead and manage Branch Managers, Area Managers, Operations Managers, and other branch-level teams.Ensure consistent implementation of company policies, procedures, operational standards, and service standards across all branches.Monitor branch performance and identify areas requiring improvement or corrective action.Manage manpower planning, workforce productivity, staffing, and resource allocation across multiple locations.Monitor inventory, stock availability, wastage, shrinkage, and operational costs.Conduct regular branch visits, operational reviews, and performance evaluations.Drive initiatives to improve branch efficiency, profitability, customer experience, and overall operational performance.Coordinate with Sales, HR, Finance, Supply Chain, Procurement, and other internal departments to ensure smooth branch operations.Analyze branch performance reports and provide strategic recommendations to senior management.Ensure branches maintain appropriate customer service and operational standards.Identify operational risks and implement appropriate solutions across the branch network.Ensure compliance with company procedures, statutory requirements, health and safety standards, and operational policies.Handle escalated operational issues and provide timely solutions to branch-level challenges.Support business expansion, new branch openings, and operational setup where required.PRE-REQUISITESBachelor's Degree or equivalent qualification in Business Management, Operations Management, Retail Management, Supply Chain Management, or a related discipline.Minimum 7–10 years of relevant experience in Branch Operations, Retail Operations, Multi-Outlet Operations, FMCG, Food, Distribution, Consumer Retail, or a related industry.Strong hands-on experience managing multiple branches/outlets simultaneously, preferably 20–50+ locations.Proven experience managing a large geographical branch network, preferably with islandwide exposure.Experience managing operations through Branch Managers, Area Managers, Operations Managers, or similar leadership positions.Strong understanding of branch operations, sales performance, manpower management, inventory, customer service, cost control, and operational KPIs.Experience in Food/FMCG is not mandatory; candidates from other industries with significant multi-branch or multi-outlet operational exposure will be considered.Exposure to businesses such as supermarkets, restaurants, retail chains, electronics/appliances, consumer products, distribution, or other multi-outlet operations will be advantageous.Strong leadership and people-management skills with the ability to manage a large, geographically dispersed workforce.Proven ability to improve branch productivity, operational efficiency, and profitability.Strong analytical, decision-making, communication, coordination, and problem-solving skills.Ability to manage multiple locations and operational requirements simultaneously.Willingness to travel islandwide as required.Proficiency in MS Office, particularly MS Excel and reporting systems.