Head of Business Development and Operations-– Home Healthcare

The Head of Business Development & Operations will be responsible for driving business growth, developing strategic partnerships, increasing revenue, and ensuring the smooth and efficient operation of the company's Home Healthcare services.Key ResponsibilitiesBusiness Development· Develop and implement business development strategies to achieve revenue and growth targets.· Identify and develop new business opportunities across hospitals, clinics, insurance companies, corporates, government entities, and individual clients.· Build and maintain strong relationships with key clients, referral partners, and strategic stakeholders.· Lead negotiations, proposals, tenders, contracts, and commercial agreements.· Develop corporate and institutional partnerships to expand the company's customer base.· Monitor market trends, competitor activities, and emerging opportunities.· Develop new services and revenue streams in line with market demand.· Prepare regular business development forecasts, pipelines, and performance reports.Operations Management· Oversee day-to-day operations and ensure efficient delivery of healthcare services.· Ensure appropriate staffing, scheduling, deployment, and utilization of healthcare professionals.· Monitor operational KPIs, service quality, productivity, and profitability.· Coordinate with clinical, nursing, caregiving, HR, finance, sales, and administrative teams.· Ensure compliance with UAE healthcare regulations, company policies, and quality standards.· Identify operational challenges and implement effective solutions.· Improve processes, reduce operational costs, and enhance overall efficiency.· Ensure timely resolution of client complaints and operational issues.Revenue & Financial Performance· Take ownership of business revenue and operational profitability.· Work closely with Finance to monitor budgets, revenue, collections, costs, and profitability.· Develop action plans to achieve monthly and annual revenue targets.· Monitor pricing, margins, referral arrangements, and commercial performance.· Identify opportunities to improve revenue while controlling operational costs.Team Leadership· Lead, motivate, and develop the Business Development and Operations teams.· Set clear KPIs and performance objectives for team members.· Ensure effective coordination between departments.Key Performance Indicators (KPIs)· Revenue growth and achievement against budget· New client and corporate account acquisition· Business development pipeline and conversion rate· Client retention and satisfaction· Operational efficiency and staff utilization· Gross margin / EBITDA contribution· Collection performance· Service quality and complaint resolution· Achievement of strategic business objectivesJob-Type: Full timeSalary: 15000 AED