Head of Business Operations

Head – Business Operations

Location: Saudi Arabia

Employment Type: Full-TimeIndustry: Food & Beverage / FMCGNationality: Open to all nationalitiesConfidential SearchAbout the RoleWe are seeking an experienced and commercially driven Head – Business Operations to lead and scale a high-growth business in Saudi Arabia.The role combines business development, commercial leadership, operational management, and P&L ownership, with a strong focus on expanding the B2B customer base while supporting growth across B2C and D2C channels.The successful candidate will be responsible for driving business growth while ensuring operational excellence across supply chain, production, distribution, customer service, and quality.

The role will work closely with senior stakeholders to develop business strategy, strengthen operating models, and deliver sustainable commercial and operational performance.Experience in setting up, scaling, or managing a new venture/greenfield business will be highly advantageous.Key ResponsibilitiesBusiness Development & Commercial GrowthLead the identification, development, and conversion of new B2B business opportunities.Develop and execute strategies to grow revenue and expand the customer base.Build strong relationships with key B2B customers and strategic accounts.Identify new market opportunities and develop account-based growth strategies.Support expansion across B2C and D2C channels.Drive achievement of commercial and revenue targets.Operations LeadershipOversee end-to-end business operations, including supply chain, production, distribution, customer service, and quality.Establish and improve operational processes to support business growth.Drive operational efficiency, service levels, and cost optimization.Ensure effective inventory management and timely delivery to customers.Monitor operational KPIs, including OTIF, efficiency, inventory, CRM, and cost to serve.Strategy & Business PlanningContribute to the development and execution of business strategy and operating models.Develop and implement go-to-market plans aligned with business objectives.Identify opportunities for process improvement, scalability, and sustainable growth.Support the establishment and scaling of new business initiatives.P&L & Financial ManagementOwn business budgets and P&L performance.Drive revenue, gross margin, EBITDA, and cost objectives.Monitor financial performance and identify opportunities to improve profitability.Ensure effective allocation of resources in line with business priorities.Stakeholder Management & GovernanceManage relationships with senior internal and external stakeholders.Work effectively across multiple stakeholders and business functions.Ensure alignment on strategic priorities, business plans, and operational execution.Support governance, compliance, risk management, and regulatory requirements.People LeadershipLead and develop high-performing teams across business and operational functions.Build a performance-oriented culture focused on accountability and execution.Coach and mentor team members while strengthening organizational capabilities.Drive collaboration across commercial, operational, and support functions.Key Performance IndicatorsRevenue growth and new B2B customer acquisitionB2C/D2C business growthGross margin and EBITDA performanceP&L and budget achievementOTIF and operational efficiencyInventory managementCost to serveCustomer and account growthGovernance and complianceStrategic initiative executionTeam performance and developmentCandidate ProfileBachelor’s degree in Business, Management, Operations, or a related discipline. MBA is preferred.12–15 years of overall professional experience.Minimum 5 years in a middle-to-senior leadership position.Strong experience across business operations and B2B business development.Proven experience in Food & Beverage, FMCG, Manufacturing, or other B2B-focused businesses.Demonstrated experience managing P&L and commercial performance, preferably within a start-up or scale-up environment.Strong understanding of supply chain, distribution, customer servicing, and account management.Experience managing cross-functional and senior stakeholders.Experience in setting up, scaling, or transforming a business will be an advantage.Strong knowledge of the Saudi Arabian market and local/regional B2B business environment is essential.Candidates currently based in KSA are preferred.Core CompetenciesStrategic Thinking & ExecutionB2B Business DevelopmentCommercial AcumenOperational ExcellenceP&L ManagementSupply Chain & DistributionStakeholder ManagementCustomer & Account ManagementChange ManagementPeople LeadershipBusiness ScalingFinancial & Commercial Acumen